After-sales service commitment
Service philosophy
The development and future of our company is based on our product quality and the trust from customer. We trained an after-sales service team with professional ability, we solve the practical problems for customers with operating principle of “customer is the top, and service is the first”, we gain favorable reputation from new and old customers over the years, we offer the best quality metal separator for customers with the development strategy of “quality win the trust, professional win the future”, enhance the production efficiency and product quality for customers. The trust and approvement of customers is our forever pursuit and forever promise!
Service commitment
Everyone can gain the good and professional after-sales service once bought our Korich metal separator.
Metal separator sold out and from the installation and complete test machine day on, quality warranty is one year (except the damage by man-made), we offer free service for repairmen in warranty, and if the damage is from customer. We can help and solve the problems ASAP also.
We maintain the product in all its life, and we just need maintenance cost (if it’s not in warranty.)
Build customer’s file, track record of quality for every set metal separator, solve the problems for customers in any time.
We help the installation of metal separator and pass test-run, and satisfy all promised terms of this letter of commitment, and at the same time, we offer free train for customers of equipment operation and management skills.
we promise that, we will offer problem solutions in 24 hours (if got the call from customers and the equipment has problem), and in 48 hours arrive to site and solve it ASAP, and keep contact with customer, assure that the service is effected and timely.